Privacy Policy

Last Updated: November 23, 2025

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name
• Service Information: HVAC equipment details, system information, support request details
• Payment Information: Billing address, payment method (processed securely through third-party payment processors)
• Communication Data: Chat messages, support session transcripts, uploaded photos/videos

1.2 Location Information

We collect location data to match you with verified local contractors and provide location-based services:

• City and ZIP Code: To filter contractors in your area
• Precise GPS Coordinates: When you request contractor matching (with your permission)
• Service Address: The location where HVAC service is needed

1.3 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, features used, time spent on platform, search queries
• Cookies: Session cookies, preference cookies (see Section 7)

2. How We Use Your Information

We use collected information for:

• Service Delivery: Provide technical support, connect you with contractors, process payments
• Communication: Send service updates, appointment reminders, support responses
• Improvement: Analyze usage patterns, improve features, develop new services
• Safety & Security: Prevent fraud, verify contractor credentials, ensure platform security
• Legal Compliance: Comply with laws, respond to legal requests, enforce our Terms of Service
• Marketing: Send promotional content (you can opt-out anytime)

3. How We Share Your Information

3.1 Service Providers

We share data with trusted third-party vendors who help us operate:

• Firebase/Google Cloud: Database hosting, authentication, cloud functions
• Payment Processors: Stripe, PayPal for secure payment processing
• Communication Services: Twilio for SMS, SendGrid for email
• Analytics: Google Analytics (anonymized IP addresses)

3.2 Verified Contractors

When you request onsite service, we share:

• Your name and contact information
• Service address and appointment details
• Equipment information relevant to the job
• NOT shared: Real-time location tracking, payment information, unrelated support history

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms of Service

3.4 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

4. Your Privacy Rights

4.1 All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing emails
• Location Control: Revoke location permissions in browser/device settings

4.2 California Residents (CCPA/CPRA)

If you're a California resident, you have additional rights:

• Know what personal information we collect
• Know if we sell or share your personal information (we don't sell data)
• Opt-out of data sales (not applicable as we don't sell)
• Request deletion of personal information
• Non-discrimination for exercising your rights
• Sensitive Personal Information: Limit use of precise geolocation data

4.3 EU Residents (GDPR)

If you're in the EU, you have rights under GDPR:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

5. Data Retention

• Active Accounts: Data retained while your account is active
• Support Sessions: Chat transcripts retained for 2 years for quality assurance
• Location Data: Service addresses retained until job completion, then anonymized after 2 years
• Deleted Accounts: All personal data purged within 30 days of deletion request
• Legal Requirements: Some data may be retained longer to comply with legal obligations

6. Data Security

We implement industry-standard security measures:

• Encryption: HTTPS/TLS for data transmission, encrypted database storage
• Authentication: Firebase Authentication with secure password policies
• Access Controls: Role-based access, minimum necessary permissions
• Monitoring: Security logging, intrusion detection, regular audits
• Vendor Security: We vet third-party providers for security compliance

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication, session management
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use our services (anonymized)

We respect Do Not Track (DNT): If your browser has DNT enabled, we disable analytics tracking.

Control Cookies: You can manage cookies through your browser settings, but some features may not work if cookies are disabled.

8. Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13.

• If you're under 13, do not use our services or provide any information
• If we discover we've collected data from a child under 13, we'll delete it promptly
• Parents/guardians can contact us to request deletion of their child's data

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. International Users

Our services are based in the United States. If you access our services from outside the US, your data may be transferred to and stored in the US, which may have different data protection laws than your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.

Material changes will be notified via:

• Email to registered users
• Prominent notice on our platform
• In-app notification

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